Palmilla chose TurnKey as in-house property manager

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TurnKey Vacation Rentals - Superior Service. Higher Returns. Case Study

“We chose TurnKey for two reasons. First, they provide the most consistent and high-quality owner and guest experience. Second, they do it at the industry’s lowest rates – meaning our owners keep the most revenue possible making their Palmilla real estate decision easy.”

– Greg Carr

Port Aransas, TX
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Client & Market

Palmilla is a one-of-a-kind master planned community in Port Aransas, Texas. The newly-constructed luxury homes are combined with amenities such as a world-class golf course, direct access to the beach, several pools, and stunning landscaping to offer one of the best family-friendly escapes on the Gulf. In line with their commitment to excellence, Palmilla searched for a property management solution that could deliver excellent guest experience, unparalleled housekeeping execution, and, above all, integrated technology-enabled solutions.

 
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Goals

Looking for a trustworthy, tech-savvy property manager to deliver more revenue and superior service at low costs for homeowners, Palmilla partnered with TurnKey as a full-service property management company to manage their development with their goals in mind:

  • Maximize ROI for their homebuyers by generating high revenue
  • Provide exceptional service for guests at the resort
  • Ensure each home is taken care of and cleaned to an exceptional standard
  • Implement cutting-edge technology for each home
 
The Results

The partnership between TurnKey and Palmilla has been ideal. We are easy to work with for their homebuyers, for the resort itself, and for guests thanks to our technology, dedicated local teams, and advanced industry-best processes. The Palmilla developers were committed to providing an exceptional experience for guests. Working with TurnKey provides an easy booking process, simple payment process, and easy access to each rental through smart locks for no-hassle check-in and out.

The Palmilla resort developers realized that more and more guests desire the ease that technology-enabled homes provide, especially when it comes to smart locks providing ease of check-in. TurnKey is at the forefront of technology adoption: every home is equipped with a secure digital lock, a tablet used for housekeeping photo verification, Wi-Fi hotspots, and noise monitors. We also use industry-best guest screening software and practices to help secure and protect our homes.

The chief request from homebuyers was that Palmilla partner with an in-house property manager that had a commitment to delivering excellent housekeeping. TurnKey partners with a top vendor in Port Aransas and uses proprietary photo verification technology to ensure that each home is cleaned to the highest standard. 99% of all guest reviews are for 4 or 5 stars!

One feature Palmilla requested was a custom-built website for Palmilla owners partnering with TurnKey and we were happy to oblige. The robust development team at TurnKey built a standalone site with Palmilla branding so that guests could more easily find this exceptional resort. In addition, TurnKey markets each property, without using rotation, on over 25 sites where 90% of travelers book. Once guests book, TurnKey collects the daily resort fees on behalf of the Palmilla developers and remits them seamlessly.

The homebuyers at Palmilla are looking for the most revenue possible. TurnKey’s industry-low commission rate of 20% and revenue management team, which drives higher occupancy and optimal rates is a perfect fit. TurnKey is committed to transparency as demonstrated by the Owner Dashboard which allows owners to see exactly who is in their home at all times as well as up to date revenue tracking and fee itemization.

60% higher summer revenue than comparable 2 BR condos in the area; 99% of our guests rate TurnKey's servic as 4 or 5