HomeAway Changes Review Criteria and Limits Phone Support Options

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The one constant when it comes to HomeAway’s property listings has been consistent change. Since “Best Match” launched in Fall 2015, HomeAway/VRBO changes have been difficult to track. The latest round of changes will affect guest reviews and guest service.

Changes to HomeAway Review Criteria

What’s new: HomeAway adopted Expedia’s “Trusted Review” methodology earlier this year.

What this change means: Now only guests that made a booking on HomeAway can leave a review. We’re working to ensure the review rate remains high on turnkeyvr.com.  Read more.

HomeAway’s Call Center Number Now on All Listings

What’s new: HomeAway removed all phone numbers from listing except for their call center number.

What this change means: When guests call the number will go straight to HomeAway instead of to TurnKey’s trained agents. Read more.

 

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