TurnKey Vacation Rentals Offers Guest Full Refunds Due to Hurricane Harvey Catastrophe

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As most are now aware, Hurricane Harvey has devastated much of the Texas Coast. Rep. Sheila Jackson Lee, who represents much of Houston, was quoted on CNN having said, “The word catastrophic does not appropriately describe what we’re facing.” CNN also reports that this weather event has has produced 11 trillion gallons of rain over the state, according to Ryan Maue with WeatherBell, a weather analytics company. Maue anticipates that once the storm has finally passed the state of Texas will likely have seen 25 trillion gallons of rain.


How TurnKey Vacation Rentals Supports Homeowners and Guests

Our local teams were able to secure 250+ homes in the Port Aransas area before the storm began. From there, our team has been working around the clock to communicate with homeowners and guests via email to confirm their safety and keep people updated as we attempt to assess the area despite the city law enforcement not permitting us to enter.

We are thankful for the level of patience and support we have received during this time as the status of the storm and its impact has changed by the hour.

Due to the severity of this storm, we have decided to proactively take care of the guests who are unable to arrive for their vacation. We will be canceling and refunding all guests with check-in dates between August 23rd and October 31st in the following areas:

  • Port Aransas
  • Galveston
  • Cinnamon Shores
  • Lost Colony
  • Corpus Christi
  • Mustang Island
  • North Padre Island
  • Palmilla
  • Rockport
  • Seabreeze
  • Village Walk

Our teams have been in communication since Friday, homeowners and guests can expect cancellation emails over the next two days. Simultaneously, we will be blocking future reservations until October 31st until we have a better understanding of the extent of damages to homes, businesses, and the surrounding areas as each play a critical part in providing an excellent guest experience. Unfortunately, until we are able to evaluate the situation and confirm the condition of each property, we must be mindful of limited access, resources, and utilities. However, as soon as we are able to reopen properties, you can expect updates to each individual booking calendar.

Please stay tuned. Our teams will provide updates as soon as they are available.


The Importance of Travel Insurance for Guests (and Homeowners)

While companies like TurnKey are doing the best we can to support our guests, please know that offering a full refund comes directly out of the pocket of the homeowner.  During this time many homeowners are undergoing losses. It is for this very reason and for traveler protection that we encourage all guests to purchase travel insurance.

If you are unaware, travel insurance covers unexpected things that can occur on your trip, making it the ideal way to protect yourself and your prepaid trip expenses in situations where bad weather causes you to:

We always recommend that our guests purchase this insurance, but we understand that a situation like this calls for extenuating circumstances. This is why we are making an exception to our policy. Again, all guest with check-ins between August 23rd and October 31st for the Texas Coast will be fully refunded.

TurnKey is doing all we can to support homeowners, while also ensuring the best guest experience during this unique and historical event.


Extent of Hurricane Harvey’s Impact on the Texas Coast

Areas in the South Texas coast are some of TurnKey’s flagship destinations and our hearts go out to those who live or own rentals in this area. Our local teams and our teams here in Austin have been closely monitoring the storm, although access to the island and several surrounding areas are restricted.

As you can expect, the reports of damage to the area are extensive and still being evaluated.

  • 62 Texas counties are under disaster declaration
  • 13 million people are under flood water
  • 30,000 will need to seek temporary shelter
  • 316,000 power outages over the weekend
  • 450,000 estimated number of victims who will ask for FEMA disaster assistance

Our thoughts and condolences go out to those who have lost someone due to this horrific weather event. If you or someone you know is in need of assistance from damage caused by Hurricane Harvey, here are some helpful links:

  • List of open shelters from the Red Cross or call 877-500-8645.
  • Call or visit United Way at 211 for information on shelters and other assistance.
  • Local resources offering shelter and meals for those in need.

For information on how to donate or volunteer to help the victims of Hurricane Harvey, ABC13 Houston has a great list. You can also text the word HARVEY to 90999 to make a $10 donation to the Red Cross.


Hurricane Harvey Emergency Response Inundation

In monitoring this event and working to communicate directly with staff, homeowners, and guests in the area we found that 911 call centers were completely inundated with 56,000 calls to the area of Houston alone in 15 hours. Unfortunately, local authorities had to communicate they would only be able to assist in emergency situation and “several inches of water in homes” did not constitute as such. The situation was so dire that anyone who had access to a boat was asked to help volunteer with rescues. Finally, as of Monday morning, 12,000 National Guard members were officially activated to provide relief to the coastal region of Texas.  

For more information on the impact of the storm:

Please stay safe as TurnKey, the National Guard, the Cajun Navy and so many more are on their way to provide assistance to our markets and other areas impacted by the storm.

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